FAQ’s: Frequently Asked Questions
How do I login?
Click on My Account, and enter your email address and password to log into your account. If you forget your password, simply click the Forgot Password link and we will email you the password. You can change your password once you have logged in. If you need further assistance, please email our customer service at admin@robyncosmetics.com
Where is my order?
Log into My Account to check the current status of your order. Once the order ships, you will receive an email confirmation which will contain a tracking number. For any questions or concerns regarding your order, please feel free to contact us.
Where is my Order
Log into My Account to check the current status of your order. Once the order ships, you will receive an email confirmation which will contain a tracking number. For any questions or concerns regarding your order, please feel free to contact us.
How do I track my order?
Once your order has shipped, the tracking info will be emailed to you. You can also track your order by logging into the My Account section. Once logged in, you will see a list of all orders placed. Click on the order number to display the full order details. At the bottom of the page will be the tracking number and status of the order.
What does is mean order shipped
Orders marked as “Shipped” are currently being prepped for shipping or have already shipped out of the warehouse. An order cannot be canceled or changed once it is marked “Shipped.”.
What does it mean order processing
Orders marked as “Processing” are underway. Generally, a note will accompany this status that indicates more details about what is currently happening with the order.
How do i change my account password
In order to change your password, simply log into My Account, click on Edit Billing Info at the top of the page and toward the bottom in the “Email & Password” click the link to update your password.
Mispicked Stock
Very rarely our inventory is off and you may be able to order an item that is not currently available in the warehouse. In the rare event that this happens, you will be notified within 24 hours (not including weekends or holidays). Should your order be delayed beyond the anticipated time, we will contact you with more details.
How do I contact customer service?
Feel free to message Gaff and Go customer service for any information and a customer service associate will respond to you in a timely manner.
How do I pay for an order?
At Gaff and Go, we accept Visa, MasterCard, American Express, Discover Card and JCP along with PayPal.
How do I place an order?
Orders on our Gaff and Go website are placed online.
Can I reopen a cancelled order?
No, you would need to place a new order, or please call or email Customer Care.
How do I know if an item is out of stock?
Items found on our website marked as available, which means they are available.
How do I cancel my order?
Please email our customer service team and we will do everything we can to cancel your order before it ships. Once an order shows that it is “Shipped,” we cannot cancel it.
How will my order be shipped?
We will ship your order from our International warehouse. International Shipping shipping takes 1-2 weeks in addition to our regular processing time (3-5 days). Handle time is 3 to 5 days, shipping is 7 to 14 days. Please feel free to contact us with questions about your orders.
How are items packaged?
All packages are shipped discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the carrier.
When ordering, can I use a Third Party billing as my shipping method?
Yes we do accept PayPal.
What countries do you ship to?
We ship to USA, Canada, and all over Europe.
Do you accept returns?
We are sorry to hear you are not happy with your order, please email customer service within 7 days upon receiving your order. Please do not return your order without contacting customer service first. For hygiene reasons, we do not accept returns on underwear/undergarments.
Is your website secure?
Yes! You should feel completely secure ordering from us. All transactions are 100% secure and your safety is our most important concern. View our Privacy Policy page for more details.
Do you sell or share customer data?
No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.
How do I unsubscribe from your newsletter?
At the bottom of each email newsletter is an UNSUBSCRIBE link. Simply click the link and submit your removal request. Or if you would prefer, please feel free to contact us and we will be happy to assist you via phone or email.
Printed Invoices?
We do not send printed invoices because they are sent electronically unless it contains a huge number of listed items. As a brand that is environmentally conscious, we try as much as possible to reduce waste.